On behalf of Canadian retailers, RCC manages the Scanner Price Accuracy Code.
Statement of intent
Canadian retailers are committed to accurate scanner pricing. Incorrect prices can result in poor customer relations and legal sanctions. Consequently, 许多零售商现在正在实施各种程序，以帮助实现和保持准确的扫描仪定价.
The Scanner Price Accuracy Voluntary Code (“准则”)由加拿大零售理事会(RCC)的合作发展而来。, 加拿大社区药房协会和加拿大独立杂货商联合会. These associations are composed of national, 地区和当地的零售商销售各种各样的一般商品, as well as pharmaceutical and food products.
The Scanner Price Accuracy Voluntary Code has been endorsed by the Competition Bureau.
The purpose of the Code is to:
- Visibly demonstrate retailer commitment to scanner price accuracy;
- Provide retailers with a consistent national framework for dealing with scanner price accuracy issues; and
- 为零售行业提供一种机制，为消费者纠正扫描仪价格准确性的情况, to be managed by the industry through an industry committee.
The Code applies to all scanned Universal Product Code (UPC), bar coded, and/or Price Look Up (PLU) merchandise sold in stores, with the exception of goods not easily accessible to the public (e.g. 处方药和柜台销售的化妆品)，以及单独定价的商品.
Participants in the Scanner Price Accuracy Voluntary Code
|Canadian Federation of Independent Grocers, Neighbourhood Pharmacy Association of Canada, and, Retail Council of Canada members supporting the Scanner Price Accuracy Code:|
+ 1374 Canadian Federation of Independent Grocers independent locations
A retailer adopting the Code must abide by the policies outlined below.
1. THE ITEM FREE SCANNER POLICY
Retailers will implement an Item Free Scanner Policy as follows:
1.1 On a claim being presented by the customer, 当商品在结账时扫描出的价格高于商店中显示的价格或高于商店广告上的价格时, the lower price will be honoured; and
(a) if the correct price of the product is $10 or less, the retailer will give the product to the customer free of charge; or
(b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the correct price.
1.2 在给定事务期间扫描给定产品的多个单元时，会出现相同的错误, 零售商将纠正扫描错误在每个单位的给定产品购买, but is obliged to apply the policy set out in 1.1 (a) and (b) in respect of only one of the units.
1.3 Paragraph 1.只适用于已购买物品的最终售价已显示在结帐处, including relevant rebate, discount or promotional coupons.
1.4 To be eligible for the Item Free Scanner Policy, 产品必须与对应货架标签上的产品描述相符.
1.5 如果给定产品的条形码或货架标签被篡改，则“Item Free Scanner策略”将不适用.
1.6 “Item Free Scanner”策略不适用于以下产品:
(a) establishes a minimum price (or specified price); or
(b) does not permit the retailer to offer a discount or a rebate.
2.0 CORRECTION OF ERRORS
2.1 Once a scanner pricing error is brought to the attention of the retailer, 应该尽快采取适当的步骤来纠正错误的来源.
2.2 当零售商不能立即纠正有关产品的扫描错误时, it will post a correction notice in a conspicuous place. Once such a notice has been posted, Item Free Scanner政策对相关产品不再有效.
3.0 RETAILERS’ RESPONSIBILITIES
3.1 All retailers will apply the Code, consistent with the philosophy and intent. 当零售商认为顾客的要求超出了本规范的意图时, 这些情况将与主办协会讨论，以确保一致的适用和补救措施.
3.3 零售商将在所有商店入口或靠近商店入口的显眼位置展示本协议所附的标志，即附件1. 零售商将在其商店内的每个收银台展示本协议所附的标志作为附件2.
3.5 Retailers will have copies of their current advertising material (e.g. flyers, etc.) available and readily accessible for customer reference.
4.0 SHELF LABELS
4.1 For those products that are not individually price-ticketed, a clear and legible label must be affixed to the shelf next to the product.
4.2 The shelf label (peg label, 篮子标签)必须准确描述项目，并应包括项目的价格或, where the item is sold at a price based on a unit of measurement, the price per unit of measurement.
4.3 The price on the shelf label must be in at least 28-point bold type print, and product description in at least 10-point type print.
4.4 在零售商处所内显示某一特定产品的标志，但该标志没有与该产品一同展示(i.e., is displayed elsewhere within the retailer’s premises), 应符合上述的最低要求，且年龄不低于38岁.71 sq. cm in size.
5.0 CUSTOMER RECEIPTS
5.1 为交易提供给客户的收银机收据必须包含, at a minimum, the following information:
- the retailer’s name;
- the date of the transaction;
- the nature of each item purchased and/or any distinguishing mark (subject to the system’s limitations); and
- the price and description of each purchased item
6.0 CODE MAINTENANCE AND ADMINISTRATION
6.1 将成立扫描仪价格准确性委员会(“委员会”)，每年审查守则，并提出必要的修改建议. 委员会应由加拿大邻舍药房协会的代表组成, CFIG, RCC and the Consumers’ Association of Canada (CAC).
6.2 The Committee should be responsible for keeping the Code up to date.
6.4 The Committee should create sector specific panels (i.e. Grocery, Drug or General Merchandise). Each panel should:
(b) review any outstanding complaints arising from the Item Free Scanner Policy; and
7.0 CONSUMER COMPLAINT PROCESS
7.1 When a scanner price error occurs, the cashier will be authorized to implement the Item Free Scanner Policy.
7.3 If the store manager or supervisor cannot resolve the dispute, the customer should be directed to a designated company representative.
7.4 考虑某一特定投诉的时间应由零售商自行决定. However, generally complaints should be resolved as expeditiously as possible and, in any event, no later than one month after the error is alleged to have occurred.
(a) either party may refer the complaint to the Scanner Price Accuracy Committee; and
(b) if the dispute remains unresolved it may, at the request of either party, be referred to a designated arbitrator on a cost recovery basis.